This Returns & Refunds Policy sets out our conditions for accepting returns and issuing refunds for items purchased from us and also sets out when such returns/refunds are not acceptable.
We accept returns within 0 to 7 days after purchase and delivery of the items. We accept returns for both defective and non-defective products. Take note that the products condition must be new and only in exceptional nature of defective products do we accept slightly used products. We do not charge any fee for returns. All returns may be shipped using courier services or dropped at our offices. For successful /acceptable returns , we offer refunds within a period of seven (7) days after receiving the returned items.
| Possible Reasons for return/refund | Applicable products |
| I changed my mind | Not acceptable if the products meets all the requirements, specifications etc |
| Size is correct but doesn’t fit as expected | Clothing and shoes only |
| Item received broken or defective | All product categories |
| Packaging was damaged | All product categories |
| Item received with missing parts or accessories | All product categories |
| Item received used or expired | All product categories except software |
| Item seems to be fake / unauthentic | All product categories |
| Wrong item / color / size / model | All product categories |
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Items that cannot be returned
We do not accept returns of certain product categories for health and hygiene reasons Customer safety is important to us, so certain product categories cannot be returned due to health and hygiene reasons, or if they may deteriorate or expire rapidly. You shall only be entitled to return and refund in respect of these items if you received the wrong item; a damaged or defective item; or a fake or inauthentic item. You are not entitled to a refund or return of these product categories if you have changed your mind.
We do not accept returns of items damaged after delivery We do not accept returns of used or worn items, unless the reason for return is that the item stopped working or became damaged or defective after reasonable use (in accordance with manufacturers guidelines where applicable) during the returns period. Items becoming defective after delivery is not an applicable return reason in respect of the following product categories: clothing, sport & fitness and consumables. If an item is covered by a warranty, and becomes damaged or defective during the warranty period, it is not covered by this Returns and Refunds Policy, but by the seller warranty. Warranty information is displayed on each product page.
Packaging returns
When returning an item for any reason, you must do so in the exact condition you received it from us, with its original packaging and all tags and labels attached (e.g. shoes should be returned within the original shoe box; and seals on items including audio or video recordings or software must not be removed). Returned items are your responsibility until they reach us, so do make sure they are packaged properly and can’t get damaged on the way. You must not include in the packaging with the returned item any item not pertaining to the returned item as originally received from us. You must entirely delete and eliminate all personal data pertaining to you and/or any third party which may be possibly present in an item, and de-latch any account possibly latched to the item. We will not be responsible for any items erroneously contained within a returned package, or for any data breach resulting from failure to eliminate personal data contained in a returned item.
We only replace items if they are defective or damaged. We don’t offer exchanges. If you would like a different size or color, please return your unwanted item and place a new order.
All items are inspected on return to verify the return reasons provided. If your return request is not approved , you shall not receive any refund of the purchase price or the delivery fees, and we will make 2 attempts to redeliver within 7 business days. If both re-delivery attempts are unsuccessful, we will immediately notify you that we will hold the item for a further 30 days from the date of the initial notification. Our notification will include details about pick up location and opening hours. If you do not collect the item within the required period, you shall forfeit the item i.e. the item shall become Our property and we may dispose of it in any manner that it determines appropriate e.g. by sale, charitable donation, recycling or destruction.
Contact us at glolen2007@gmail.com